I was appalled at that comment and refuse to ever enter that location again. Disgusting customer service. Note to self and others: always carry store policies with. I have had problems with the websaver coupons. I went into Walmart last week with 2 coupons for windex and because they had the same barcode they would not except either coupon.. The alternative of calling the issuing store and giving you their retail price if you want to use their store coupon was actually the only way they could allow you to use the coupon.
Here is a copy of the commuication I recieved from Walmart this morning. Please see highlighted answers in Red. Walmart Canada Corp. Live better.
Good Morning. Most stores are opposite; meaning one per purchase reflects one coupon per each product you purchase during an entire transaction. IE: 20 coupons for 1. So that more than one of the same coupon could be used in one transaction. While one per transaction usually means, you can only purchase 1 bottle of Listerine with the coupon per the entire transaction. So technically I could use my 20 coupons, checking each one out individually. And then there are the coupons that say 1 purchase per item, per person, what does that mean for Walmart? Good morning, Thank you for contacting us.
In regards to your email, we presently have no coupon policy publicly available guidelines.
Our Walmart website equally reflects this. If you would like to ask a specific question s regarding coupons, we are more than happy to respond, as per the guidelines we provide our stores. If you have any further questions, please give us a call on our toll free number listed below. I sent in a email a few days back. I got an email today saying they do not have a coupon policy. This is very confusing…. We presently have no coupon policy publicly available guidelines. If you would like to ask a specific question s regarding coupons, we are more than happy to respond, as per the guidelines we provide our stores Thanks for shopping at Walmart.
Comments : Hi there, I was wondering if you price matched and if you do, if you can use a coupon on that price matched price? I've been to many stores and I often found them to be arbitrary, so a solid response would be wonderful. In addition, can I also have a copy of your coupon policy? Thank you so much! Yours, Bradley Garcia This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed.
If you have received this email in error destroy it immediately. I went to my local Walmart today and asked my cashier and then two other employees and then the Assistant Manager if they accepted competitor coupons for like items etc.. They requested that I come by earlier when the Duty Manager was in. Most cashiers they do not know what they should do with your coupons if your coupon value is over the price of the item. The Walmart I go to on a weekly basis allows me to price match, use competitor coupons even ones without a price per unit..
I use coupons from the internet, save, gocoupons, brandsaver, websaver, plus ones from redplum and smart source. I always seem to have issues with coupons when I go to Wal Mart. I have never gotten the same cashier twice. One refused to take competitor coupons, which I had confirmed they did take when walking in the store. She called her supervisor and they told her to take the coupons. Another one was just confusing. Personally, I think she just needed a break, it was a very busy day and lines were long. But I got to the cashier and I had my Wal Mart Ad, because I was purchasing an item their own ad had on sale but in the isle there was no sale price posted.
I asked her to check the price, and I had the correct sale item, so I told her how many I had. When I went to hand her the coupons she says, very loudly, that I cannot Ad Match and use a coupon. I told her I was not ad matching, it was the wal mart ad, I was just making sure it was the correct item in their own ad. She kept repeating the same sentence out loud, the people in the line behind her were starting to laugh.
I just stood there and handed her the coupons. Which she took and put in the register. Not the refils and no where on the coupon did it say I had to purchase a refil to get it free, I had red it several times. I had such a fiasco getting her to accept it. I still go when an item is on sale and a coupon will almost certainly make it free, but I do prefer London Drugs or Rexall because they are more coupon friendly. Eliana, I have had several incidents like yours. I wish they would train each of their cashiers on the coupon policies. People huffing and puffing behind me in the line, and getting upset at me.
I have been using coupons for over 35 years now, and it only seems to be getting worse. Walmart ultimately is the best store to use, however, most times you have to wait patiently for them to figure it out. I was just informed by a friend who is friends with a walmart manager here in BC… and apparently they are now allowing 2 coupons per item! Even went so far as to say if you have an issue as for me or — — — and we will let that casheir know that is the new policy…l. Why do they not just tell everyone at the same time! I am not sure however about the overage deal yet though.
It used to be you would get the overage… not so sure now………… Any idea? I was very nice because i have never run into a problem there and they even made an exception on one of my purchases! I was price matching and there was a mistake in the flyer that had been posted as a mistake at SDM and i told the CSM and she grated the mistake and let me price match the item! But if anyone lives in hamilton ontario , Upper james walmart is the best except for the one problem! The Walmart at the Markville Shopping mall at Markham Ontario is the worst regarding printout coupons. I never had any luck with printout coupons with that Walmart.
I had not encountered problems yet with my mailed out coupons at that store yet. Thanks for updating us! Does that mean we can no longer use a manufacturers coupon and a instore coupon? I am new to the couponing and have only done a small shop but not at Walmart yet.
Anyone know if the policy has changed? I ran into problems today where they told me I was only allowed to use 6 coupons. Or can we not do this in Canada? Georgina: London Drugs is the only store in Canada that you can stack manufacturers coupons at. Thanks in advance.
Thank you, this was helpful.
Thank you for the useful info! Since I had 40 coupons 1 per purchase and 40 of the same items she had to call the manager…. She comes over she looks at my coupons and tells me at first if you had 2 or 3 then she changes her mind and says 1 per transaction. She probably wanted some lol. After yet another frusturating experience at walmart yesterday, i have decided i will not be shopping there in the future. I came with two coupons, one was a coupon that was emailed to me as an attchment from the manufacturer and the other was a regular coupon.
The cashier looked at each of them quickly and said sorry we do not accept these. I have found that everytime i have gone to walmart with a coupon they will immediately refuse it. I asked her why they wouldnt accept my coupons and her exscuse was that the printable coupon looked photocopied because it was black and white.
She also said that when using a printable coupon that the cashier must be able to see the website across the top of the page where the coupon was printed from. I ended up having to show her the email on my phone from the manufacturer and she very angrily accepted it finally. JM: I used to think that was stacking and not allowed, but I have talked to a few manufacturers now and they have all told me it was okay to use both coupons.
I am a cashier at Wal-Mart. Each store manager can override any coupon policy from head office — one will do it when that store has had a problem. Our store, we are very watchful of ones printed — since they cannot be reproduced, one does have a hard time knowing if these 10 they have printed are all originals, or if they have made copies of one. Our store will limit such printouts to 6. Same with printed coupons from the flyers you get in the mail — this is done as a courtesy to other customers without coupons wanting the product, but Ms.
Couponer with her 20 coupons is taking all the product in the store off the shelf to use, leaving nothing that day for anyone else to buy. One person above mentioned about having a problem with Websaver coupons….. So what was on both of her coupons for the same product? If she had 2 for the same product with the same expiry date with the same barcode, then how did she get 2 since only one is issued per promotion period? So that cashier was right to question using the coupons. Since we have to read the coupons, and the print is so small, it takes time: we are looking for the expiry date, is it valid in Canada, the product you have picked up is the one listed on the coupon in the right size, etc.
So when I see that on the coupon, I do not allow more than one coupon per that transaction. You purchasing 6 of something and have a coupon for each that states per transaction, then you have to do 6 separate transactions. The other day I had a woman and her mother with a box of Pampers Baby Dry. She then tried to hand me another coupon. Baby Dry as NOT on the list. She got pretty snarky with me when I refused either coupon.
The woman watched me walk over to the CSM podium to report what they were about to. I have printed off alot of coupons from Livingwell. Which means if buying 3 packages of one kind of cookies nad you have 3 coupons to use for those 3 packages, you would have to do 3 separate transactions.
So Wal-Mart allowing a customer to purchase 3 packages of one kind of cookie with 3 coupons in that same transaction, is actually going against what the manufacturer intended. Does walmart buy Canadian manufactured goods from small manufacturers in Ontario to encourage small fashion manufacturers?
If I were to price match an item, am I still allowed to use a coupon towards that item? I would like to express my opinion as well…. I guess you had been lucky last time!!!!!! I was just trying to express my opinion….. I hope all people will try to understand me nd agree with what I said below.. At wallmart today with a Zone coupon from superstore,they refused to accept. They have taken them before but are not accepting them now. Has anyone else encountered this problem? When they say they accept compeditors coupons are accepted does that mean I can use the Metro 1.
Jennifer: No, the coupon has to have a final selling price. Does anyone know if you shop in Walmart if the store has a copy of there coupong policy? One other question if a coupon is more then the product do they have to give you the overage on the coupon? Jen: Yes, they should have the policy with all cashiers. Also, yes, they do have to give you the overage.
I asked if the policy had just changed because it is not acceptable to me to not honor the rules. Do I contact head office or finally give up and shop at the other stores? Which I believe is not stated in the policy. I read the comments above and can believe it can be hard on cashiers in any store now a days since couponing has grown. I am also sure there are people out there who try to use fake or expired, etc… coupons. However, there are a lot of couponers who are honest and are patient and are just trying to save a buck here and there too. Patience works both ways. Some couponers think that if they fill in the full value, that they are entitled to an overage.
I feel that a FPC is up to the price of the item at the particular store you choose to purchase at. That means you are using 1 coupon per purchase item , which is exactly what is written on almost all coupons. If you explain it this way, they should understand. So I guess Walmart does not accept the Livingwell. Roxanne: Apparently those coupons are allowed. As long as Walmart knows the coupon source Living Well, for example is a reliable source, they will accept the coupon. They said I could only do one or the other, not both. I was so upset. I tried emailing Walmart and asking what their policy was on this, but they never responded.
Ok so heres my question i have tear pad manufacturer coupons from superstore 1. According to her, she had never seen identical coupons with identical UPCS. According to this cashier, every coupon even identical ones is suppose to have a different upc — seriously? She had to call the CSM, who was able to put her fears to rest insert sarcasm. This coupon was from Facebook. The coupon has a redemption address of Nestle Canada which is what I had explained to her. I though Walmart was a store??
If the coupon was a specific store coupon, would the store address not be indicated as the redemption address? Thanks Ruby!! I also hate reading about people getting so out of sorts when we are only doing our job. For those waiting on HO to get back to you about your email, HO gets the email and then forwards it back to that particular store for a manager to follow up on. I would keep emailing. Each store has several assistant managers who can respond and one of them has to do it eventually as HO wants feed back on every single contact.
Im still pretty new to couponing and Im trying to understand the competitor coupon policy first. I have a coupon from Real Canadian Superstore, the kind only for loblaws stores. Im still paying after the coupon,also is that even considered specified price? Does Walmart accept competitor coupons that are for dollars or cents off but do not have a specified price on them?
I see here in the policy it says that black and white coupons are accept. Very frustrated I was turned away!!!!! I was told today that now you can only use a max of 6 coupons per transaction….. Whenever I use coupons for free items at Walmart, I notice an inconsistency in the policy regarding sales tax.
You are not supposed to be charged tax on FREE items. Thank you! I will be sure to tell the cashiers not to charge tax on a free item! Most times they just put down what the item scans at. Cuz I was told the wording changed whether you get the overage if it says maximum value then they put the price it scans at??? You only receive what the item scans at. Hi again looking for more information, I have 2 Purina puppychow for free and walmartants to charge me taxes is this correct of should I seek a higher step?
Do you have an email for me to contact Walmart canada?? Stating that unless the coupon itself says plus applicable taxes then I must pay … Seriously?? I am so confused and angry … Help!! That I had to choose one or the other — price match or coupon. I wish their policy reflected whether or not coupons can be used in conjunction with price matching. It also happened to me recently.. I felt so bad when that happen coz i shop there all the time to save money. But on the other hand its still good coz every dollar i save counts..
God bless. She also said they do not match discount stores eg Bargain Shop. She called the supervisor who agreed with her. I have since sent any email to Walmart for clarification. The cashier was rude and acted like I was trying to rip off the store instead of stretch my dollars. I know the walmart in my area does not accept them. Sucks that the cashier was rude to you though. Is there any policies at Walmart that say you have to do that? In the states on Extreme they give the coupons at the very end. I though they did but when I tried to do it the cashier said that is something they do not price match..
Hello Cassie I am hearing rumors that overage is over… this is from Clever Canadian Couponing this morning:. I emailed them and this is the response I recieved: Thank you for contacting us. Yes we will be accepting internet coupons as long as the following criterias are met:. Item matches coupon size, style…. Scanable barcode is present. Dealer address to redeem coupon is present Canadian address We accept them.
Make sure price is entered on free coupon offer. The checkout associate should be accepting the coupon in accordance with these coupon instructions. So it should play out in the following way:. So that more than one of the same coupon could be used in one transaction We do not permit coupon stacking use of more than one per item.
When the coupon value exceeds the value of the product , we indicate the retail price of the product on the coupon , to indicate the amount we will be redeeming when sending in the coupon. I hope that this is a misunderstanding…. Thank You. With a bogo coupon at wallmart are you permitted to use a coupon on the first bought item? Thank you. Bogo coupons Can you use a coupon on the first item purchased?
I wanted to know if Walmart limit the number of coupons used. I was just at Walmart in Woolwich and was told I cannot use more that one coupons per visit. I had coupons for 5 different products, but the cashier will not take them and was very rude. Hello everyone! I had to choose one or the other. Thanks so much for offering advice.
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My question is about price matching PM at Walmart. And do you have to have a physical flyer? Or will an online flyer do? I Was at walmart tonight and was told that if you price match you cant use a competitors coupon its one or the other, as well as you can only use 6 printed coupon per transaction is this a recent change? I was told this by the store manager Thanks. It is one or the other. Why is that? It would be that if someone had printed coupons for say, Pantene Shampoo, we can limit you to using only 6 printed coupons for that particular product.
So if you were purchasing 10 bottles, we could limit you to 6 printed coupons. Contacted Smartsource. So much for being able to print more than one!!! You need to contact head office about that, because that is not the rule they are supposed to be following. So according to this policy, if I have 6 coupons…they will have to do 6 separate transactions?? I have a question. Sorry to bother anyone. The customer service manager on duty said that you have to purchase the type of toothpaste shown in the picture. My feeling is that unless it is explicitly stated in the text, they should accept for any Crest Toothpaste.
There is a disclaimer at the bottom saying not applicable for travel size, trial size, gift packs, etc. Your thoughts? I had an experience with this. Notice at register at Walmart hwy 50, said that printable coupons must be printed on glossy paper only. I have never heard of a coupon with the actual price just what is off. Called the district manager and head office as something needs to be done about this.
Can you post the link where you got this info. I went to a walmart I never couponed before and the guy nice guy just wasnt informed didnt know what to do if the product was less than the coupon. I nicely told her it was and every other single walmart does that.
I asked for my coupons back and left the stuff. I called in the car, waited for over 10 minutes with the manager getting paged twice.
Third time the girl got on the line I asked to leave my info for a call back. I would like to print off the actual coupon policy for the manager when I go there. I am wondering if you could provide the link where you obtained the information as well. What is walmart canadas policy on returns on items with coupons? Went to customer service to adjust the price and they refused because i used coupons. They said they could not process returns on items with coupons and sale it back to me at the lower price.
Does this make sense? I tried calling the number it ust goes to a voicemail now, no call back. I emailed them they told me to ask the store manager. Can anyone get me a copy of the return with coupon policy. In that case, they would refund your money, including the coupons you used, and then you would re-buy the item at the cheaper price. If they had already processed and sent those coupons away, it would be impossible to cancel the transaction, and refund money and coupons. I think items purchased with coupons are final sale for this reason. When i called to complain today, the customer service rep told me that canada doesnt have a coupon policy and that we cant use a coupon on a price match item….
I would also like the link to bookmark on my phone, please. I had two printed coupons from smartsource. I did looked online, but the only Walmart coupon policy I can find is for the States. I bought a vileda mop at Walmart in Peterborough today. Cashier was a pita, looked at it for at least 5 min.. Then told me it was invalid as it is payable by the retailer to El paso,TX. I got it in a Canadian sheef of flyers though.. For those having issues with stores in their hometowns, contact the Canadian Wal-Mart corporate office, and, if necessary, the American one.
The policy on the Canadian site lists that they do all of these things. Ive never been hassled at a Wal-mart, and I use a lot of coupons and price matching. Just got off the phone-literally- with Walmart customer service to check about coupon policy. Officially they do not have a coupon policy- they are working on getting one. Even two store in the same city could be different. I would suggest finding the Walmart store nearest you that accepts all the guidelines. My local store honours all the guidelines above. Another thing to do is tell the cashier you will be using coupons and when do they want the coupons presented.
I have different cashiers who want the coupon when the item is being scanned and others who want to wait till the end — its best not to piss off the cashiers so ask first. So, are you able to price match and then use a printable coupon? Also, if you are buying multiples of the same item can you use one coupon for each of the same item? I been getting my max value for over three years know, I went in last week and said they no longer give max ammount. They said no! I have complained to my store and walmart canada and no help. Any help would be great. Im sorry, but it was my fault Walmarts coupon policy got changed..
I cashed in about of them at various stores before they limited 5 coupons per transaction. After I got a personal call from Walmart Corporate asking me I was banned from all the stores across Canada, but they said they couldnt collect the money for the coupons because the company didnt allow them to give the overage, but was supposed to write in the actual value of the juice I took home..
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